Frequently Asked Questions
Our patients have direct access to the very best in private healthcare services enabling you and your family to get the right advice when needed through independent opinion and if necessary specialist referral. We pride ourselves on offering outstanding patient care from the moment an enquiry is made, until a solution is found. If you can not find the answers of your questions bellow, please contact us.
Do I have to pay for the services?
No,because the service is not covered by the NHS. It is Private service and full payment is required.
I only need the doctor's signature-what is the problem?
When a doctor signs a certificate or completes a report, it is a condition of remaining on the Medical Register that they only sign what they know to be true. Therefore, in order to complete even the simplest of forms, the doctor needs to check the patient’s entire medical record. Carelessness or an inaccurate report can have serious consequences for the doctor, with the General Medical Council or even the Police.
How much is the doctors fee?
Every doctor/specialist has own fees and all payments are based on the individual factors, conditions and services provided. For full price guidlines, please contact our reception desk.
How qualified are your doctors?
All of our private doctors work with us on a permanent basis. They are all appropriately qualified and experienced to work in both the NHS and in private medical practices / the independent healthcare sector. All doctoes are registered to practise in the UK.
Can you provide medicines?
We do not provide medications at present time. Please, keep checking and we will update the section as soon as we are ready to do so.
Can you take blood samples for testing?
In many cases the doctor can take a blood sample on the visit and have it couriered direct to our lab from your address. In other cases, we can take samples in our clinic. We have a particular focus on diagnostics, with ample physician time backed up by rapid pathology and on-site radiology in our clinic.
Can you make referrals?
Yes, we can make referrals and we charge a fee for the service. If you need to be referred for hospital or specialist treatment, we can refer you to either a private or NHS hospital. A good and efficient referral to the right specialist or medical unit can make a huge difference to your medical outcome.
Can you provide out-of-hours cover?
We can not provide out of hours cover at the moment. Please, contact A&E in such case.
How Do I Cancel my Appointment?
It is very important to inform us if you cannot attend an appointment. Please email us – firstname.lastname@example.org or ring / text on 07935835469
Urgent Health Problems
You should use the NHS 111 service if you urgently need medical help or advice but it’s not a life-threatening situation.
Pharmacists can give advice on lots or problems including simple infections, allergies & minor injuries. A local pharmacy who would be happy to give advice & provide you with any medication or dressings they think are appropriate for your problem.
Accident & Emergency
This is open 24 hours a day and if you have had an accident, feel that you need an urgent X ray, stitches to a cut or have a large burn or other serious illness (for example severe chest pain or a collapse) it is advisable to go straight to casualty. If someone is very ill they should get to casualty by dialing 999 and asking for an ambulance. For those who are less ill, you should make your own way to casualty.
Always is a good idea to contact your own GP service in case of emergency as part of NHS. They have your full medical records and can help you.
If someone needs medical help to save their life, you must call 999. You should call 111 if you think you need to go to A&E or another NHS urgent care service. Please, avoid calling 999 unless is not emergency.
Have a Different Question?
Email us anytime
Or call — +447935835469