BG Medical Clinic

Complains Procedure

If you have a complaint or concern about the service that you have received from the doctors or any of the staff working in the Practice, please let us know.
Complaints made on the spot to the person dealing with you can often be sorted out quickly and easily. But if you want to complain more formally, ask for a copy of the complaint’s procedure from our office.

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BG Medical Clinic

Complaints Procedure for Patients

We will acknowledge receipt of your complaint within 1 working day, either orally or in writing. Our complaints lead will investigate the issue and respond to the patient either over the phone or by email. If we cannot resolve the problems for you there and then to your satisfaction, we will escalate the complaint from the complaints lead to our Clinical Directors.

We always aim to investigate and deal with all complaints efficiently and speedily.
If we are unable to meet the response deadline of 20 working days, we will contact you to advise why and inform you of the extended date.
When we investigate your complaints, we will aim to:
– find out what happened and what went wrong
– advise you what we will do to put the matter right
– make sure you receive an apology where this is appropriate
– identify what we can do to make sure the problem does not happen again.

Contact any of us by phone: 07935835469 or email:

Get in touch with us.

If you have questions or are experiencing issues, please write us a message.


48 North Street, Romford, RM1 1BH

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We have designed and created modern clinical space to the highest standards, equipped with the very latest technologies to deliver the premium level of care to the whole family.


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